E-COMMERCE FAQ'S

What is an FAQ Page?

An FAQ (Frequently Asked Questions) page is a key part of a knowledge base because it addresses the most common questions customers have and is useful to customers at all stages of the customer journey. FAQs start with a question and then answer it concisely.


Why do you need an FAQ page?

An FAQ page can help users navigate your site. Not only does an FAQ with links to related content provide your user with a deeper experience of your website, it also boosts your internal link-building, which is an important search ranking factor.


Does it improves the user experience of a website?

An FAQ page improves user experience. No matter how clear and well-organized your website is, users with questions probably have to browse through a few pages looking for the right answer, which can be annoying for a visitor that just wants a quick answer to an easy question.